Additional Terms for Specific Services

Additional Terms for Specific Services

     “Carer”

1. You can invite or authorise such number of designated carers (“Carer”) as allowed by the HA from time to time, each of whom shall be an adult “HA Go” member, to assist you to manage your affairs with the HA and view your information, data and records available in your “HA Go” account, such as personal health records.  The appointment shall be made through designated means on your “HA Go” account.  The scope of power and access rights of a Carer are defined and listed here which may be amended or updated by the HA from time to time.  You can revoke the appointment of any Carer at any time on “HA Go”.  This also applies to an Account Holder for appointing or revoking Carers for the relevant Minor Member but not to the Minor Member himself/herself.
   
   
2. Being invited by a “HA Go” member, you can accept to become a Carer of such member or, if the invitation is sent by an Account Holder for appointing Carer for the Minor Member, of such Minor Member through designated means on your “HA Go” account.  You will be able to perform tasks for and on behalf of those under your care on “HA Go” and view their certain information, data and records available in their “HA Go” account.  You will receive notifications (e.g. appointment reminder) related to those under your care.  Your scope of power and access rights as a Carer are defined and listed here which may be amended or updated by the HA from time to time.  You can decline to be or withdraw from being a Carer on “HA Go” at any time.

   
   
   “Managing appointments for others”

3. You can access and manage the appointment(s) (including but not limited to the functions of booking, enquiry and/or cancellation) with HA clinics of such specialties as specified on “HA Go” from time to time (“HA Appointment(s)”) for others for whom you are not acting as Carer (the “Others”) using “BookHA(Book SOPC)” or “Book GOPC” or “Book DC”.
   
   
4. Prior to accessing and/or managing any HA Appointment(s) for the Others, you shall ensure that each of the Others whom you assist to access and/or manage his/her HA Appointment(s) is an “Eligilble Person” as determined by HA for the purpose of being eligible to be charged under the caterogy “Public Charges-Eligible Persons” for public hospital services provided by HA and he/she has read and acknowledged the Terms of Use, including the Privacy Policy, of “HA Go” and you have obtained his/her consent to use and provide his/her personal data and/or appointment information via “HA Go” in relation to your access and/or management of his/her HA Appointment(s).  If you do not have any consent from the Others, you are not authorized to access and/or manage him/her HA Appointment(s).  You must not use the personal data and/or appointment information of the Others for any unauthorized action(s) and/or in any way(s) other than in accordance with the Terms of Use of “HA Go”.
   
   
5. Please ensure that any personal data or appointment information of you or the Others provided by you on “HA Go” are true, correct and accurate.  The HA shall not be responsible for any failure to book, enquire about, cancel or attend a HA Appointment due to the provision of false, incorrect or inaccurate personal data or appointment information of a patient.
   
   
   

   “Taking attendance”

6. You can register and make payment at a Specialist Outpatient Clinic of the HA during such period of time before or after the scheduled appointment as specified on “HA Go” from time to time.

   
   
   “Pay HA”

7. If you have any query or issue related to the “Pay HA” Service (including unauthorized use or security breach), please notify the HA via email at payha@ha.org.hk.
   
   
8. Once your payment instruction is processed, you cannot reverse or revoke it. The HA is not liable for, and has no obligation to recover, any payment by mistake to the wrong or unintended recipient as long as the payment is effected in accordance with your instructions.
   
   
9. You may be required to pay third party fees. These may include fees payable where your transfer or payment instruction is rejected due to insufficient funds, fees charged by your mobile or Internet network provider, or fees charged by your credit card issuer.
   
   
   

   “Rehab”

10. The "Rehab App" enables early rehabilitation to a variety of conditions. You may receive prescribed rehabilitation activities or training via “HA Go”.
    
    
11. Information on “Rehab App” may be provided and displayed based on your condition and prescribed activities or training are tailor-made for you only.  Such information, prescribed activities or training will be shared with your Carer(s) but should not be shared with any other third parties nor be treated as a substitute for professional medical advice, diagnosis or treatment for any third parties.
    
    
    

    “Medication”

12. The drug information contained in “Medication App” may be provided by HA and/or other third parties.  The HA gives no express or implied guarantee or warranty as to the accuracy, completeness, timeliness or usefulness of such drug information on “Medication App”.
    
    

    “Book GOPC”

13. “Book GOPC” is one of the means for the public to manage their GOPC appointments. “Book GOPC” would continuously update the quota status, which includes quotas released back to the system upon cancellation of appointment by patients, for the public to make an appointment for consultation services at a HA’s GOPC.  The HA gives no express or implied guarantee or warranty that quota must be available on “Book GOPC” for making an appointment at your designated time slot or clinic.
    
    
14. Your appointment booking via “Book GOPC” will not proceed if you have input your personal information to make an appointment by telephone via the GOPC Telephone Appointment System at the same time. 
    
    
15. If you are unable to attend your scheduled GOPC appointment, you are encouraged to cancel your appointment as soon as possible and at least one hour before the scheduled appointment time. The HA reserves the right to suspend or stop providing the services to you on “Book GOPC” if you fail to attend the GOPC appointments booked via “Book GOPC” within such period of time as determined by the HA and you would have to enquire at a HA’s GOPC in person if you would like to make an appointment for GOPC consultation services.
    
    

    “Book DC”

16. “Book DC” app is specifically for COVID-19 confirmed patients to book and manage their appointments at HA’s “Designated Clinics for COVID-19 Confirmed Cases” (“DC”). “Book DC” would continuously update the quota status, which includes quotas released back to the system upon cancellation of appointment by patients, for the public to make an appointment for consultation services at a HA’s DC. The HA gives no express or implied guarantee or warranty that quota must be available on “Book DC” for making an appointment at your designated time slot or clinic.
    
    
17. Your appointment booking via “Book DC” will not proceed if you have already made an appointment via telephone booking.
    
    
18. If you are unable to attend your scheduled appointment at DC, you are advised to cancel your appointment as soon as possible and at least three hours before the scheduled appointment time, so that the quota can be released for booking by other patients in order to optimise the use of quotas.
    
    
    

    “TeleHealth”

19. “TeleHealth” facilitates the provision of medical consultation and services by HA to eligible users who are physically located in Hong Kong via an online platform.  At the sole discretion of HA, you may be invited to use “TeleHealth” to attend a video consultation with medical practitioner(s) or healthcare professional(s) of HA.
    
    
20. Your permissions on sending push notifications to you via “HA Go” and use and access of the camera and microphone on your mobile device shall be necessary to enable your use of certain Services on “TeleHealth”.  Please refer to link for further details and terms relating to the services on “TeleHealth”.
    
    
21. At the time of the video consultation with a medical practitioner or healthcare professional of HA, you must physically be in Hong Kong, or HA shall have the sole discretion to cancel/reschedule your consultation session.
    
    
22. You are not allowed to take any screen capture, photograph, sound-recording or video of any part of a consultation or any part of the interface of “HA Go” during a consultation, and anyone accompanying you during your consultation are also not allowed to do any of the aforesaid.
    
    
23. “TeleHealth” does not provide medical emergency services or care for any acute medical conditions and should not be used in cases of emergencies which require immediate medical assistance.  If (a) you require emergency medical assistance; or (b) you are or have been experiencing symptoms that would require immediate medical attention, including but not limited to:
    • choking;
    • chest pain;
    • severe bleeding;
    • difficulty in breathing;
    • sudden or severe pain anywhere in the body;
    • moderate to severe burns;
    • convulsions or seizures;
    • change in mental status (such as suicidal or homicidal thought, unusual behaviour, confusion, hallucination, difficulty waking from sleep);
    • head or spinal injuries;
    • serious limb impairment or broken bone; and
    • loss of consciousness

      then you should call for an ambulance or go to your nearest hospital.

      
      “EasyQ”

24. “EasyQ” allows you to view real-time queuing status of (a) designated Specialist Outpatient Clinics on the day of your appointment after you have registered and made payment;  (b) Accident and Emergency Departments (A&E) of designated hospitals for 24 hours after you have registered, made payment and been sorted into a priority category under the triage system; and (c) pharmacies of designated hospitals. You are recommended to reserve sufficient time for going to the assigned consultation room or A&E to attend your appointment and/or receive healthcare services, and/or the designated pharmacy to collect your medications.
    
    
    

    “Location Map”
    

25. “Location Map” facilitates way finding in designated HA hospitals and provides you notifications relating to the services and facilities of such HA hospitals and other health-related information.
    
    
26. The functions of real-time and voice navigation are available in designated HA hospitals and your permissions to the access to your location data and the audio speaker of your mobile phone shall be necessary.
    
    
27. You may be requested to install another HA mobile application for use of the location services relating to specific HA hospitals. You are advised to check the terms of use of such mobile application every time before your use of the location services provided therein.
    
    
    

    “HA Go Wi-Fi”
    
    

28. "HA Go Wi-Fi” aims to provide free Wi-Fi service in designated HA premises for your better healthcare experience in implementing our vision of smart hospitals in the new digital era. You may enjoy unlimited free Wi-Fi services in the designated locations of HA premises by installing a setup in your mobile device. For details, please refer to HA Go website.
    

29. You are advised to read the Terms and Conditions for using “HA Go Wi-Fi” carefully every time before you use “HA Go Wi-Fi”. No warranty is given that the “HA Go Wi-Fi” will be compatible with your mobile device and related software and the HA shall have no obligation to provide you any technical support in relation to your use of the “HA Go Wi-Fi” service.
    
    

    “MyHealth”
    

30. MyHealth App aims to facilitate management of your own health and enhance the access to health information and your health records.
    
    
31. You may input your health and fitness data into MyHealth App. Such data is not intended for clinical use and HA assumes no responsibility to provide any medical advice, diagnosis or treatment based on the data inputted by you.
    
    
32. Health information in the form of multimedia format and e-pamphlets may be provided and displayed in the App based on your condition.  Such information will be shared with your Carer(s) but should not be shared with any other third parties nor be treated as a substitute for professional medical advice, diagnosis or treatment for any third parties.
    
    
33. You can access and view selected documents stored in HA’s system via MyHealth App. Such documents are for reference only and shall not be used or relied on for clinical or drug dispensing purposes or for professional medical advice, diagnosis or treatment and cannot replace the original paper documents for specific purpose.
    
    
34. All health data / information inputted by or provided to you in MyHealth App shall be for your own reference and record only and will be available for viewing and/or editing for two years. You are reminded to back them up if you wish to.
    
    
    

    “HABOT”
    

35. “HABOT” aims to provide automated services to answer HA Go related general enquiries based on texts in English and Traditional Chinese only.  Texts in other languages or non-textual information should not be inputted in “HABOT”.
    
    
36. Responses of the HA via “HABOT” are for general reference only and shall not be construed in any way as providing any advice, solicitation or recommendation by the HA. “HABOT” is not a channel for obtaining any medical advice, diagnosis or treatment or complaint lodging, etc. Please contact your doctor and other healthcare professionals or other HA channels as appropriate for such purposes.
    
    
37. The HA will record your conversations with and/or visits to “HABOT” for compilation of statistical reports and service enhancement of “HABOT”. The records may also be used for dispute handling purposes. During your conversations with “HABOT”, “HABOT” will not request personal information from you and you are reminded not to provide any personal data and/or account information, which may enable any person’s identity to be directly or indirectly ascertained, such as identity document number, full name, telephone number, address, username and password of HA Go account.   Notwithstanding the above and paragraph 6 of the Privacy Policy, if you have provided personal information during your conversations with “HABOT”, we may perform appropriate masking upon detection of certain personal information or collect, use, store and disclose the personal information in accordance with the Privacy Policy. 
    
    
38. Your conversations with “HABOT”, including any personal information provided by you, may be disclosed to the appropriate persons, including third party service providers of HA which may be located and/or have servers in or outside Hong Kong. The HA has contractual arrangements with such service providers for protection of the personal information but the HA disclaims any liability arising from or in respect of your use of “HABOT”, including the use of the personal information by any third party service providers of the HA or the security of the information.
    
    
    "HA Personal Record"
    
    
39. "HA Personal Record" is available to all "HA Go" full members for viewing and updating certain types of your personal information maintained in the relevant HA system. Only selected types of personal information may be updated by you via "HA Go". For certain key personal information, you have to update it at any HA hospital / clinic after presenting your identification document(s) for identity verification.
    
    
40. You are reminded to provide true, accurate and up-to-date personal information to HA for facilitating continuous patient care and communication.
    
    
    "My Pregnancy"
    
    
41. "My Pregnancy" aims to facilitate the management of obstetric care and provide pregnancy information. “HA Go” full members who receive obstetric services in HA may use personalised features in the App, such as receiving pregnancy information consistent with your obstetric records in HA. 
    
    
42. The information contained in “My Pregnancy” may be provided by HA and/or other third parties. Such information is for reference only and is not medical advice, diagnosis or treatment in general or for any particular individual case or patient and should not be treated as a substitute for professional medical advice, diagnosis or treatment. The HA gives no express or implied guarantee or warranty as to the accuracy, completeness, timeliness or usefulness of such information.
    
    
43. "My Pregnancy" supports sharing of information via third party service providers ("Share" function). If you use the "Share" function, please refer to the privacy policy of corresponding service providers.
    
    
44. While certain information inputted by you in “My Pregenancy" may be shared with HA for reference, other information inputted by you in the App shall be for your own reference and record only and will not be uploaded to HA’s system. Please refer to link for details. You are reminded to back up the information if you wish to.

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