There is an “Estimated Delivery Time” provided under “Easy Q – Pharmacy – Medication Delivery Service” in HA Go for your reference. If your medications on hand would not last until the estimated delivery time or if you have medications that need to be started right away (e.g. antibiotics or other new medications prescribed by the doctor), you should not use the Medication Delivery Service to avoid possible delay in your treatment. You should pick up your medications from the HA pharmacy in person.

Both the home delivery service and community collection service are subject to a daily quota. If the daily quota for the home delivery service is full, you may still place the delivery request, but it would be processed with the quota available in the next working day, and delivery may therefore be delayed. If the daily quota for a specific community collection point is full, you will need to choose another collection point with available quota.

The delivery time is also subject to other factors such as cut-off time, delivery locations, pharmacy service hours, community collection point service hours, public holidays, etc. Delivery may take longer for remote areas or under adverse weather conditions, e.g. Black Rainstorm or Tropical Cyclone Warning Signal No. 8 or above.

For more information from delivery service provider on the estimated delivery time / arrangement for different delivery locations, please refer to their website (https://www.google.com/maps/d/viewer?hl=zh-TW&mid=1RlgiRrb_2qGwRgw8ybuD5IHeEKfhnF0&ll=22.37135092380645%2C114.16001300269512&z=12).