Authentication of Patients

Registration with one’s real name is required to protect patient data and privacy. Patient has to approach clinic counter in-person for identity verification. During account activation, your identity document will be verified against the HA records to ensure the HA Go records accessed are belonged to you.

You will not be able to use those features* which require access to your personal information (e.g. appointment information, drug records and rehabilitation videos) without an activated account. However, you can still access general information about HA on HA Go.

*HA Go basic members can enjoy some basic features (e.g. view the date & time of future appointments) before the account activation. Please refer to here for more information about HA Go membership.