The courier from the service provider will first contact you or your appointed contact person to confirm the delivery details such as name and delivery address. To collect your medications, you or your appointed contact person have to present the medication collection QR code displayed under the pharmacy ticket number in “Easy Q – Pharmacy – My Status” of HA Go for identity verification. You can share the medication collection QR code with your appointed contact person by clicking “Share” on that page if needed.

If you require assistance or encounter any technical problem, you can contact the service provider directly via “Contact Delivery Service Provider” under “Easy Q – Pharmacy – Medication Delivery Details”. 

You are advised to check the details on the medication package to see if they are correct before opening it. You should also check the name on the drug label to see if it is correct before taking any medication.