Please download the latest version of HA Go in Google Play, Huawei AppGallery or App Store.
1. Retrieve username
Please tap 'Forgot username' in the login page of HA Go and follow the instructions to recover your username. The username will be sent to you by SMS.
2. Forget password
After confirming your username, please follow the instructions in 'Forgot password' in the login page of HA Go.
Note: Please delete extra spaces before and after the entered username and be aware of the letter case. After resetting password, you may log in to HA Go.
If
you encountered difficulties in the above process, you can also
approach the HA hospital/clinic* counter displayed with a "HA Go" logo
for assistance upon next appointment for retrieving your HA Go username.
*Please refer to the updated list of HA Go counters: https://www2.ha.org.hk/hago/en/patient/activation/activation-location
To use fingerprint or facial recognition, the mobile phone must be equipped with biometric authentication. For iOS mobile phone, it should support Face ID or Touch ID. For Android mobile phone, it should support Fingerprint authentication.
Please follow the steps below to enable using your fingerprint or facial recognition to login HA Go.
1. Enable fingerprint or facial recognition access by HA Go in your mobile device
Android device:
Apple device:
2. Set up fingerprint or facial recognition to login HA Go
HA Go is a one-stop app integrating several HA apps with new useful features and functions. The app facilitates patients to manage health care at their fingertips more effectively. Patients can also invite family members as designated carers to manage and view their personal health records via HA Go.
With HA Go, one can check appointments made in HA hospitals or clinics, pay hospital bills, book appointment for new case of specialist outpatient services, view medication and perform rehabilitation exercise following prescriptions.
Different functions of HA Go will be released in phases. Stay tuned.
For details, please refer to HA Go website: https://www2.ha.org.hk/hago/en/about-ha-go/ha-go/what-is-ha-go
Hong Kong Identity Card holders aged 18 or above may register as HA Go member.You can join HA Go if you are a patient of the Hospital Authority (HA), or you have registered in an HA hospital / clinic.
You can firstly complete the HA Go registration
at home (download the “HA Go” application from the App Store / Google Play / Huawei App Gallery, register HA Go by inputting their personal details), and then activate your account. For details of account activation, please click here.
To facilitate using HA Go, a HA Go basic member can enjoy some basic features (e.g. view the date & time of future appointments) before account activation. A HA Go basic member must have registered with personal information and phone number that match with Hospital Authority's record.
Parents (a HA Go member) can also register for their children who are aged below 16 with Hong Kong Birth Certificate.
There are various means to activate your HA Go account:
1. Activate at HA hospital/clinic* : Please bring along your Hong Kong identity card and the QR code generated in HA Go to an HA hospital/clinic* to activate your account. You can choose to complete the activation during your next visit to the public hospital/clinic* for appointment.
*Please refer to the updated list of HA Go counters: https://www2.ha.org.hk/hago/en/patient/activation/activation-location
2. Activate via “iAM Smart”# anytime anywhere (for registered “iAM Smart” users aged 18 or above: If you're a registered “iAM Smart” user, you can activate HA Go account without approaching HA hospital/clinic in-person.
Upon login HA Go, we would lead you to activate via “iAM Smart” step-by-step.
# “iAM Smart” is an one-stop personalised digital services platform provided by the HKSAR Government. Please click here for more information about 'iAM Smart'.
Please follow the following steps to retrieve your QR code for activation:
1. Login HA Go with your username and password
2. Select 'Activate your account' under your name
3. The QR code will appear
Please download the latest version of HA Go in Google Play, Huawei AppGallery or App Store.
1. Retrieve username
Please tap 'Forgot username' in the login page of HA Go and follow the instructions to recover your username. The username will be sent to you by SMS.
2. Forget password
After confirming your username, please follow the instructions in 'Forgot password' in the login page of HA Go.
Note: Please delete extra spaces before and after the entered username and be aware of the letter case. After resetting password, you may log in to HA Go.
If you encountered difficulties in the above process, you can also approach the HA hospital/clinic* counter displayed with a "HA Go" logo for assistance upon next appointment for retrieving your HA Go username.
*Please refer to the updated list of HA Go counters: https://www2.ha.org.hk/hago/en/patient/activation/activation-location
To use fingerprint or facial recognition, the mobile phone must be equipped with biometric authentication. For iOS mobile phone, it should support Face ID or Touch ID. For Android mobile phone, it should support Fingerprint authentication.
Please follow the steps below to enable using your fingerprint or facial recognition to login HA Go.
1. Enable fingerprint or facial recognition access by HA Go in your mobile device
Android device:
Apple device:
2. Set up fingerprint or facial recognition to login HA Go
When you (i) login HA Go with a new device or (ii) reset password, we will send an OTP (one-time-password) to your registered phone number via SMS.
Therefore, we suggest you to update your mobile phone number in HA Go under 'Profile' as soon as possible.
You can still access HA Go with your username and password having changed your mobile phone number.
Please refer to the list of HA Go counters: https://www2.ha.org.hk/hago/en/patient/activation/activation-location
Yes, you can update your email address in your "Profile" after logging in to HA Go. Please see the below steps for reference.
You can manage and view personal health records of ‘Who I care’ via your HA Go. For example:
If you are a parent (i) who have registered a HA Go account for your child under the age of 16 or (ii) who are invited to be a carer of your child in HA Go, you can manage and view personal health records of your child via HA Go. For example:
HA Go Outpatient Registration / Payment Service is being introduced progressively in selected Specialist Outpatient Clinics (SOPC) and Allied Health Outpatient Clinics. If the clinic is one of these selected clinics, the "Register / Pay" button will be displayed in "My Appointments" on the appointment day.
To strengthen community support for the confirmed patients and implement triage system to prioritise services for patients with critical condition, the Hospital Authority (HA) has activated Designated Clinics for COVID-19 Confirmed Cases (DCs) to help provide treatment for the confirmed patients in the community presenting with relatively mild symptoms of infection, especially high risk patients. The healthcare staff of DCs will provide appropriate treatment according to the patient’s clinical condition, and will transfer the patient to hospitals for further treatment if required.
DCs are open from Monday to Sunday, including public holidays, from 9:00 am to 1:00 pm, and 2:00 pm to 5:00 pm. Patients with positive test results of COVID-19 requiring medical advice can make an appointment with DC either through the “Book DC” function in HA’s one-stop mobile app “HA Go” or call the selected DC.
COVID-19 confirmed patients requiring medical advice can make an appointment with DC either through the “Book DC” function in HA’s one-stop mobile app “HA Go” or call the selected DC.
“Book DC” function operates 24 hours a day, where quota status is updated continuously and displayed on the booking interface. For the convenience of patients, they are encouraged to use “Book DC” function to make appointment with DC.
“Book DC” app is specifically for COVID-19 confirmed patients to book and manage their appointments at HA’s DCs. All confirmed patients (regardless of whether the person has registered or used services of HA or not) may make appointment through “Book DC”.
If you are a Hong Kong resident and have registered or used services of HA before, you may download “HA Go”, register your account as Full or Basic Member to make DC appointment through the “Book for self” option in “Book DC” function.
As for Hong Kong residents or non-Hong Kong residents who have never registered nor used HA services are currently not eligible for registering as “HA Go” Member, these patients may make DC appointment with the “Book DC” option in the “Book DC” function through “Guest mode”. During the booking process, these patients are required to input personal information, including HKID card or other identity document number, date of birth and mobile phone number, and proceed according to the instructions. After making the appointment successfully, the patient will be reminded to take a screenshot of the appointment details for reference.
For Full and Basic Members of “HA Go”, please log in to your personal account and use the “Enquire for self” option in “Book DC” function to make the enquiry.
For guests, they may use the “Enquire Appointment” option in the function to enquire the appointment details. During the process, these patients are required to input personal information, including HKID card or other identity document number, date of birth used for appointment booking and select the booked DC, and proceed according to the instructions.
Please use the “Book DC” to make the cancellation as soon as possible, i.e. at least three hours before your scheduled appointment. The quota will then be released for booking by other patient so as to optimise the use of quotas. For Full or Basic Members of “HA Go”, you may log in to your personal account and use the “Cancel for self” option in “Book DC” to make the cancellation.
For guests, they may cancel their DC appointment through the “Cancel Appointment” option in “Book DC”. During the process, these patients are required to input personal information, including HKID card or other identity document number, date of birth used for appointment booking and select the booked DC, and proceed according to the instructions.
If you are invited to attend a video consultation, you will receive a push notification from HA Go at the appointment time. Please tap the push message and log in to HA Go (if you have already logged in, HA Go will automatically skip this step) to enter the video consultation session.
Please ensure you have authorized your mobile device to receive push notification from HA Go . For details please refer to: Android phones | iOS phones
You can also find the latest push notification from Notification Centre after login HA Go.
If the video consultation is disconnected due to unstable network, you will receive a new HA Go push notification. Please tab the push message to restart the consultation.
You can view obstetric care related information by using the general features. For example:
If you are receiving obstetric services in HA, you can also use the personalized features. For example:
You can view obstetric care related information by using the general features. For example:
It depends on where you deliver.
For delivery in HA Hospital
The pregnancy status will be automatically updated to “My baby is born in HA hospital”.
For delivery in non-HA Hospital
You are advised to manually update the pregnancy status to “My baby is born outside HA hospital”. You are reminded that the update in pregnancy status allows once only.
Others
If your pregnancy ends in circumstances other than the above, you are advised to manually update the status to “Pregnancy Journey Ends”. You are reminded that the update in pregnancy status allows once only.
You can use the function “My Journey” to take photos every week and generate your pregnancy journey video after delivery.
Please note that the video can be generated when the pregnancy status is updated to “My baby is born in HA hospital” or “My baby is born outside HA hospital”.
You can choose to stay with the current pregnancy app “HApi Journey” or switch to “My Pregnancy” in HA Go to enjoy personalized features with connection to HA obstetric system.
You are reminded that the data in “HApi Journey” cannot be transferred to “My Pregnancy”. You may go to “HApi Journey” to view the data inputted in the past.“HApi Journey” has been integrated in HA Go as “My Pregnancy” to continue to provide useful pregnancy information. You can manage your health effectively by using the one-stop app HA Go.
In addition to the current functions in “HApi Journey”, “My Pregnancy” in HA Go provides additional and personalized features. In “HApi Journey”, you are required to manually fill in your own pregnancy information such as the Expected Date of Confinement and baby profile. In “My Pregnancy”, your pregnancy information will be automatically updated according to the latest obstetric record in HA obstetric system.The Hospital Authority has launched the HA Go Wi-Fi service which aims to provide free Wi-Fi service for your better healthcare experience in implementing our vision of smart hospitals in the new digital era. You may enjoy free Wi-Fi services in designated locations in public hospitals and clinics by installing a setup on your mobile device.
Both visitors and patients can enjoy the HA Go Wi-Fi service. There are two modes of access to HA Go Wi-Fi:
Please refer to the user guides for more details.
HA Go Wi-Fi service is available in various designated HA premises. Visitors can enjoy time-limited free Wi-Fi service with a simple connection to the HA Go Wi-Fi. Furthermore, HA Go registered members can enjoy unlimited free Wi-Fi services in designated HA premises. Your device will auto-connect to the HA Go Wi-Fi network after completing the initial setup via the “HA Go Wi-Fi” app. There is no need to enter the password.
Please refer to the user guides for more details.
If you have registered as a HA Go member and connected in the member mode via the “HA Go Wi-Fi” app, you can enjoy the Wi-Fi service without any time limitations. If your device is connected in the guest mode, the service is limited to a maximum of 2 sessions per day with 30 minutes of free Wi-Fi service in each session.
Please refer to the user guides for more details.
Yes. HA Go registered members can enjoy unlimited free Wi-Fi services in designated HA premises. Your device will auto-connect to the HA Go Wi-Fi network after completing the initial setup via the “HA Go Wi-Fi” app. There is no need to enter the password.
The download of the configuration profile is only supported in the Safari browser. Please use the Safari browser or set the Safari browser as the default browser for the download of the configuration profile.
Please follow the steps below to set the Safari browser as the default browser (For iOS 14 and above):
Note: The operation interface may vary by model and software version.
You may have to forget the “HA-Go” Wi-Fi network and change settings to disable the automatic Wi-Fi connection. Please re-install the configuration profile afterward. You may refer to the user guides for more details.
The notification message for your permission to connect to the HA Go Wi-Fi network prompts only when your device is (1) not connecting to any Wi-Fi network and (2) within the range of HA Go Wi-Fi coverage.
HA Go member Wi-Fi is only supported in mobile devices with the “HA Go” app installed. HA Go registered members can enjoy unlimited free Wi-Fi services in designated HA premises. Your device will auto-connect to the HA Go Wi-Fi network after completing the initial setup via the “HA Go Wi-Fi” app. There is no need to enter the password.
Please refer to the user guides for more details.
Location Map App currently covers selected HA Hospitals with location-based service.
It is designed by the Hospital Authority to provide hospital indoor navigation, location-based notification and useful information of the selected hospital.